I use a Ford Transit SWB van. Maximum single solid cube load size is approx 2.4m (96") x 1.4m (55") x 1.3m (52") in practice the volume is greater due to the body shape. The maximum weight is approx 800Kg

No, I charge only for the journey, it doesn't matter whether your package is a single sheet of paper or a completely full van. The price includes all current known toll prices for goods vehicles under 3500Kg which are:
£  8.00 - London Congestion Charge
£  2.00 - Dartford Crossing
£10.90 - Severn Bridge
£  2.70 - Humber Bridge
£  1.20 - Tyne Tunnel
£  1.40 - Mersey Tunnel
£10.00 - M6 Toll

Normally, no. As care is taken with every item I transport this need not normally be a problem as I always carry blankets in which I can wrap things, and straps to secure the load. However, if your item contains glass or is extra fragile, Iwould always reccommend that you do at least attempt to pack it in some way, even if it's only bubble wrap.

As with the majority of couriers, CID Couriers prices are quoted based on the miles covered between delivery and collection. This is quoted in Pence Per Mile. For any courier to operate effectively and to remain profitable they must be able to cover their outgoing costs which can be very expensive. A courier must have a van to use (ok a bit obvious), fuel, and insurances. On top of this there will be consumables for the vehicle plus other expenses like stationary and utility bills and of course, some normal living expenses, think of it this way, you don't go to work for nothing - neither does a courier. All of the above are factored in when you get a quote.

To be able to give you a rough price I require either the postcode and/or towns of both the collection and delivery addresses.
For carrying out the job, the very minimum needed are the full addresses of both the collection and delivery points. A name and contact number for both addresses can also be very helpful.

Yes, you can book in advance and no, you don't need to pay in advance. I do ask that if for any reason you need to cancel or change any details of the job that you let me know as soon as possible.

Because I manually work out each day's route. While it would be quite simple for the computer to determine whether or not a vehicle is free or busy, it is almost impossible for the system to know whether or not your job can be included for that day. There are simply far too many variables, and also the fact the route/times may change during the day, to be considered that makes it almost impossible for the website to take them all into account.
Example 1: The van is booked for a job from London to Glasgow on Monday and returning empty to London on Tuesday. Your job from, say, Durham to Peterborough on Tuesday would be en-route and the van would be available but the computer would see this as being unavailable and say “no” to your enquiry when it could, in fact, be completed.
Example 2: As above but this time the computer knows the van is empty and therefore, available. Your job is from Exeter to Dover, the system knows the van is empty and says “Yes” to your enquiry - of course, there's no possibility of the van being in Exeter or Dover as it's returning from the other end of the country.

Possibly. As I may go on to another job or return home via a different route I cannot guarantee that I will be able to offer you a lift for the return journey and you should be prepared to make your own arrangements to get back.

No, there's really no need as there is only ever your goods in the vehicle, the load area of which is locked, your goods never leave the vehicle en-route and the vehicle only travels between the collection and delivery points. As a point of courtesy, I will telephone or text (your preference) you as soon as your package has been delivered. You may also telephone at any time for information regarding the geographical location of your items.

Absolutely not. Your package, whether it's a single piece of paper or full load, will be delivered in the same vehicle that collects it. Your package will be transported directly from the place of collection to the delivery point and a proof of delivery (POD) signature will be obtained. This is the fundamental difference between a parcel company / courier and a same day courier service.

Private customers: payment is accepted by cash or postal order on collection or delivery or by bank transfer or Paypal in advance, a receipt will be issued. Credit facilities are not available to individuals. A deposit may be required in certain circumstances.
Business customers: payment is accepted by cash, company cheque, BACS or direct deposit into our bank account by the date shown on the invoice. New, one-off or occasional business customers may be invoiced pro-forma. Credit facilities may be available upon request and subject to approval.

Quite possibly. In order to obtain a business credit account you need to complete and return a copy of the Credit Account Application form. Please download an application form in MS Word format here, complete the details and send it back by post. You will be informed within 14 days whether or not you have been accepted. Application does not guarantee acceptance.

Yes, CID Couriers is VAT registered and has to charge you VAT on the services provided. Any price quote or estimate given to you includes VAT at the current rate. Your receipt (business customers will receive a VAT invoice) shows you a breakdown of the amount of VAT charged.

Quite simply, because I am away from my office for long periods of time it is the best method to ensure that I am easy to contact. In the event that the number is unreachable for some reason, your call may be diverted to a different number or voicemail service.

Yes, the telephone number is direct to my mobile which is with me all the time, day or night waiting for your call or text. The fact I am available doesn't mean that I can or will work 24 hours a day.
The only time I may not be available is when in an area where the use of mobile phones is not permitted.